Telecommies

Verizon’s FiOS launch (offering super high speed internet and TV service) in South Florida seems to be stumbling over basic customer service issues. A recent customer complaint is the Herald Tribune:

“I have continually been stalled, lied to, deceived and to date nobody at Verizon seems to have a clue what is going on,” Weisenbacher’s complaint reads. “It seems to me that Verizon is deliberately playing games with the general public assuming people will get so frustrated that they will simply drop the issue.” (read full)

Weisenbacher is one of 543 customers filing complaints with the Florida attorney general.

Verizon’s negligence is Comcast’s opportunity

Meanwhile, Comcast offers disgruntled customers a good alternative:

Competitor Comcast has begun offering to pay the termination fees for Verizon customers wanting to return to the Comcast.

“If you have become a Verizon customer and are unhappy, we have some win-back offers that will allow you to recoup your termination fee and come back to us,” said Mark Lipford, vice president and general manager for Comcast West Florida. “It’s interesting for every video customer we lose, we get 37 percent back within 30 days, either because they’re having technical problems, customer service problems or they can’t get SNN 6.”

This is the free market at work.